Bradbury Group Improves Customer Service Through Expanded Facilities, Enhanced Technology
The addition nearly doubles the space for employees working in the company's Engineering and Mechanical Customer Service Departments.
Moundridge, KS – The commitment to delivering world-class customer service remains at the heart of everything The Bradbury Group aims to do. As customer needs continue to evolve, Bradbury is investing in expanded facilities, enhanced technology and additional resources to ensure the company can provide the highest level of support for years to come.
To support continued growth within its Engineering and Mechanical Customer Service Departments, Bradbury has significantly expanded its customer service workspace. The previous facility occupied approximately 1,700 square feet, which has now increased
to 3,000 square feet.
This expansion provides room for future growth while creating a more efficient environment for Bradbury support teams. The additional space allows for enhanced communication capabilities, improved workflow, while accommodating additional personnel.
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Jamie Schultz
Senior Manager Customer Service and Materials |
“Our service organization currently includes 18 field service engineers supported by an in-house team,” says Jamie Schultz, Senior Manager Customer Service and Materials. “These dedicated professionals work together to provide rapid
response and expert assistance to customers across the industry.”
With the expanded facility, Bradbury is positioned to grow its support team and continue delivering the responsive service customers expect. Additional workspace also allows for improved phone support systems and upgraded technology that helps resolve
issues more quickly and efficiently.
“This expansion reflects the critical role customer service plays in our business,” Schultz says. “As demand continues to grow, we’re investing in our people, engineering expertise, and technology, to stay ahead. Our move into
a new 3,000-square-foot facility isn’t about added space, it’s about creating the capacity to grow our internal customer service team by over 30 percent. This allows us to bring in top engineering and service talent, strengthen our
technical support and continue delivering the fast, high-quality response our customers depend on.”
The Bradbury Group offers a wide range of services designed to maximize equipment performance, reduce downtime and extend the life of its customers' investments. The Bradbury technical service teams provide support in areas including:
· Controls Upgrades
· E-Drive Upgrades
· Roll Tooling and Recuts
· Preventative Maintenance Agreements
· Operator Training
· Spare Parts Inventory Planning
· Technical Service and Troubleshooting
· Remote Diagnostic Support and more
These services help customers improve productivity, maintain operational efficiency and ensure their equipment continues to perform at its best.
“This new space gives us the opportunity to rethink how we operate — improving how we manage incoming requests, enhancing communication and ultimately reducing response times for our customers.” Schultz
says.
The Bradbury Group is committed to providing world-class customer service through its service departments. A knowledgeable staff brings decades of experience in the metal processing industry and stands ready to assist with
spare parts needs, service contracts, technical questions and ongoing equipment support.
By utilizing the latest technology, the Bradbury team can quickly assess issues and provide solutions in a timely manner. This proactive approach helps minimize downtime, reduce operational disruptions, and keep our customers
running efficiently.
“As we continue to invest in our facilities, technology, and people, our focus remains unchanged: delivering exceptional support and building lasting partnerships with our customers,” Schultz says. “The
expansion of our customer service operations is another step forward in ensuring we are ready to meet the challenges of today while preparing for the opportunities of tomorrow.”
About The Bradbury Group
The companies of the Bradbury Group are known for the cutting-edge
technology and reliability built into every product – and for the
exceptional service that helps satisfy customers worldwide. Bradbury
strives to set the standard for automated production and systems
integration in the metal processing industry. Bradbury believes its
leveling, cutoff, punch, folding, roll forming machines and automated
systems set the highest standard for productivity, reliability and
safety in coil processing. To learn more,
visit www.bradburygroup.com.
